Terms & Conditions
Last updated: February 2026
These Terms and Conditions ("Terms") govern your use of the SŌMA Aesthetics & Longevity Club website (www.somalongevityclub.com) and the services provided at our clinic.
By using our website or booking any treatment, you agree to be bound by these Terms.
SŌMA Aesthetics & Longevity Club is operated from Jl. Pantai Padang-Padang, Jl. Pantai Suluban, Pecatu, Kec. Kuta Sel., Kabupaten Badung, Bali 80361, Indonesia.
1. Our Services
SŌMA Aesthetics & Longevity Club provides medical aesthetics, regenerative therapies, diagnostic testing, and longevity-focused wellness treatments. All medical procedures and treatments are performed by qualified medical professionals or trained technicians under the supervision of our medical team.
Our services are intended for informational and therapeutic purposes and do not replace advice from your primary care physician or specialist. We recommend consulting with your regular healthcare provider before undertaking any medical treatment, particularly if you have pre-existing conditions.
2. Eligibility
Our services are available to individuals aged 18 and over. Certain treatments may be provided to individuals aged 16-17 with written parental or guardian consent and accompanying adult presence.
You must provide accurate and complete medical history, including current medications, allergies, and pre-existing conditions, prior to receiving any treatment. Failure to disclose relevant medical information may result in treatment being refused and releases SŌMA from liability for any adverse outcomes.
3. Booking and Appointments
Appointments can be booked via WhatsApp (+62 811 2522 8000) or email (contact@somalongevityclub.com).
Confirmation: An appointment is confirmed once you receive written confirmation from our team via WhatsApp or email.
Preparation: Certain treatments and blood tests require specific preparation (such as fasting). Instructions will be provided at the time of booking. It is your responsibility to follow these instructions. If preparation requirements are not met, we may need to reschedule your appointment.
Punctuality: Please arrive on time for your appointment. Late arrivals may result in shortened treatment time or rescheduling at our discretion.
4. Cancellation and Rescheduling Policy
We understand that plans can change, especially for visitors to Bali. We ask that you:
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Provide at least 24 hours' notice for cancellations or rescheduling
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Contact us via WhatsApp or email to cancel or reschedule
Cancellations made with less than 24 hours' notice may incur a cancellation fee at our discretion. Repeated no-shows may affect future booking availability.
5. Pricing and Payment
Currency: All prices displayed on our website and at the clinic are in Indonesian Rupiah (IDR).
Tax: All prices are exclusive of the applicable 11% Indonesian government tax (PPN), which will be added to your final bill.
Payment methods: We accept cash (IDR), credit and debit cards,
QRIS, WISE, and PayPal.
Pricing accuracy: While we make every effort to ensure pricing on our website is current and accurate, prices may change without prior notice. The price confirmed at the time of booking or consultation applies to your treatment.
Packages and promotions: Promotional offers, discounts, and package pricing are subject to specific terms and availability. They cannot be combined with other offers unless explicitly stated. Package treatments are non-transferable and must be used by the person named at the time of purchase.
6. Consultation and Informed Consent
Medical consultation: Certain treatments require a prior medical consultation to assess suitability. Our doctors reserve the right to recommend alternative treatments or to decline to perform a treatment if they determine it is not appropriate for you.
Informed consent: Before any medical procedure, you will be asked to provide informed consent. This will include an explanation of the treatment, expected outcomes, potential risks and side effects, alternatives, and aftercare requirements. Treatment will not commence without your signed consent.
Right to refuse: Our medical team reserves the right to refuse or discontinue treatment at any time if they believe it is in your best medical interest, if you have not disclosed relevant medical information, or if you are under the influence of alcohol or drugs.
7. Treatment Results and Expectations
Individual results vary based on factors including age, skin type, health status, lifestyle, and adherence to aftercare instructions. We do not guarantee specific outcomes from any treatment.
Any images, testimonials, or before-and-after photographs shown on our website or at the clinic are for illustrative purposes only. They represent individual cases and should not be interpreted as a guarantee of results.
8. Blood Tests and Diagnostic Services
Blood samples are collected at our clinic by trained medical staff and processed by accredited third-party laboratories in Indonesia.
Turnaround time: Results are typically available within 1-5 business days depending on the panel. While we make every effort to deliver results promptly, we cannot guarantee exact turnaround times as laboratory processing is handled by external partners.
Results review: All blood test panels include a doctor consultation to review and explain results. Consultations can be conducted in person at the clinic, via phone, or via WhatsApp.
Medical advice: Blood test results and doctor recommendations provided at SŌMA are for informational and wellness purposes. They are not a substitute for diagnosis or treatment by your primary care physician, especially for serious or chronic medical conditions. We recommend sharing results with your regular healthcare provider.
9. Aftercare
You will receive aftercare instructions following your treatment. It is your responsibility to follow these instructions carefully. Failure to follow aftercare guidance may affect treatment results and may increase the risk of complications.
If you experience any unexpected reactions or concerns following treatment, please contact us immediately via WhatsApp at +62 811 2522 8000.
10. Photography and Media
With your explicit consent, we may take photographs or videos before, during, or after treatment for:
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Clinical documentation and your personal medical record
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Marketing, social media, or educational purposes (anonymised unless you consent to identification)
You may withdraw consent for marketing use of your images at any time by contacting us. Clinical documentation photographs are retained as part of your medical record.
11. Intellectual Property
All content on this website — including text, images, logos, graphics, videos, and design — is the property of SŌMA Aesthetics & Longevity Club and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written permission.
12. Website Use
Accuracy of information: We make reasonable efforts to ensure the information on our website is accurate and up to date. However, website content is provided for general informational purposes only and should not be relied upon as medical advice. Treatment details, pricing, and availability may differ from what is displayed online.
Third-party links: Our website may contain links to third-party websites (such as Google Maps, Instagram, WhatsApp, TripAdvisor). We are not responsible for the content, privacy practices, or availability of external websites.
Availability: We do not guarantee that our website will be available uninterrupted or error-free at all times. We reserve the right to modify, suspend, or discontinue any part of the website at any time.
13. Limitation of Liability
To the fullest extent permitted by Indonesian law:
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SŌMA shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of our website or services.
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Our total liability for any claim related to a treatment shall not exceed the amount you paid for that specific treatment.
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We are not liable for outcomes or complications arising from your failure to disclose relevant medical information, follow preparation instructions, or adhere to aftercare guidance.
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We are not liable for delays in laboratory results caused by external third-party providers.
Nothing in these Terms excludes or limits our liability for gross negligence, wilful misconduct, or anything else that cannot be excluded by law.
14. Complaints and Dispute Resolution
We value your feedback and take all complaints seriously. If you are dissatisfied with any aspect of our services, please contact us:
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WhatsApp: +62 811 2522 8000
We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.
Any disputes that cannot be resolved amicably shall be governed by the laws of the Republic of Indonesia and subject to the exclusive jurisdiction of the courts in Denpasar, Bali, Indonesia.
15. Force Majeure
We shall not be liable for any failure or delay in performing our
obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, power failures, or disruptions to third-party services.
16. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact Us
If you have questions about these Terms, please contact us:
SŌMA Aesthetics & Longevity Club Jl. Pantai Padang-Padang, Jl. Pantai Suluban, Pecatu, Kec. Kuta Sel., Kabupaten Badung, Bali 80361
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WhatsApp: +62 811 2522 8000
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Phone: +62 811 2522 8000